# Appointments System

> Interworky’s Appointment System streamlines scheduling and communication between businesses and clients. Below, you’ll find a breakdown of the different appointment statuses and what each one means.

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Start your free trial now at <https://interworky.com>
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Appointment Statuses explained:

### 1. Requested

The client has requested an appointment in the early morning, morning, afternoon, evening.\
You can review and set a time for the appointment or cancel the appointment request.

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FZKFZZcfBRRSetRxds9b5%2FScreenshot%202024-10-19%20at%209.30.25%E2%80%AFAM.png?alt=media&#x26;token=b47dd1ac-b01d-457f-99d1-4cbc481e386f" alt=""><figcaption><p>Appointment "Requested" Status</p></figcaption></figure>

### 2. Scheduled

The appointment time has been confirmed, You can still update the time if needed.

If the appointment is due, an Attended action will appear for you to confirm the client's attendance.

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FPuMCC7IgtRyNt82pIoQB%2FScreenshot%202024-10-19%20at%209.34.55%E2%80%AFAM.png?alt=media&#x26;token=d6bc6bf2-fa77-44b7-adbc-194c561e0fc3" alt=""><figcaption><p>Appointment "Scheduled" Status (Appointment time is not due yet)</p></figcaption></figure>

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FAehBjttS6VtZnFr5IvYl%2FScreenshot%202024-10-19%20at%209.35.07%E2%80%AFAM.png?alt=media&#x26;token=4481095f-cd4c-49f1-9da7-c225b54dd181" alt=""><figcaption><p>Appointment "Scheduled" Status (Appointment time is due)</p></figcaption></figure>

Clicking on Attended will open a confirmation pop up to confirm client attendance

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FBZ81ljGr11Q7SazgooAo%2FScreenshot%202024-10-19%20at%209.35.16%E2%80%AFAM.png?alt=media&#x26;token=114c792c-c93a-45b0-aac3-92a5a5be99fc" alt="" width="375"><figcaption><p>Appointment "Scheduled" Status (Attendance confirmation pop up)</p></figcaption></figure>

### 3. Attended

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FCE3y6pT2a2KzomBgNpBL%2FScreenshot%202024-10-19%20at%209.55.56%E2%80%AFAM.png?alt=media&#x26;token=7adda626-55cf-400d-9105-780e864f83f5" alt=""><figcaption><p>Appointment "Attended" Status (Feedback request wasn't sent yet)</p></figcaption></figure>

The client has attended the appointment.

You can request feedback from the client after their visit by clicking "Collect Feedback", the client will receive an email and sms to provide their feedback.

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2F3xQVxz4QznF88LsIe1h2%2FScreenshot%202024-10-19%20at%209.56.24%E2%80%AFAM.png?alt=media&#x26;token=93aad0a4-5ab1-4f30-aa7e-266f0b2aa828" alt=""><figcaption><p>Feedback Collection Confirmation pop up</p></figcaption></figure>

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Feedback requests can be sent once per day
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### 4. Feedback Pending

The client has been asked to complete a post-visit survey.The status will remain "Feedback Pending" until the survey is filled out.

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FMtgZI21rASOFQL4v1PVA%2FScreenshot%202024-10-19%20at%209.35.30%E2%80%AFAM.png?alt=media&#x26;token=d7429c97-6266-4d2a-91de-1f1bbae85e8f" alt=""><figcaption><p>Appointment "Feedback Pending" Status (You can resend the survey once a day)</p></figcaption></figure>

### 5. Feedback Collected

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You’ll receive a notification when the client submits their feedback.Use this feedback to improve client experiences and boost your organization's reputation.<br>

### 6. Cancelled

\
The appointment has been cancelled by the organization.Cancellations can be made for both requested and scheduled appointments.

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Notifications are sent to both organization and clients via SMS and email for all status changes.
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Notifications for Every Update, Both the organization and client receive real-time email and SMS notifications for all status changes, keeping everyone informed throughout the process.

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Start your free trial now at <https://interworky.com>
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If you have any questions about the Interworky Appointment System, please reach out to our support team at <hello@interworky.com>. We're here to help!
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