# Appointments System > Interworky’s Appointment System streamlines scheduling and communication between businesses and clients. Below, you’ll find a breakdown of the different appointment statuses and what each one means. {% hint style="success" %} Start your free trial now at {% endhint %} Appointment Statuses explained: ### 1. Requested The client has requested an appointment in the early morning, morning, afternoon, evening.\ You can review and set a time for the appointment or cancel the appointment request.

### 2. Scheduled The appointment time has been confirmed, You can still update the time if needed. If the appointment is due, an Attended action will appear for you to confirm the client's attendance.

Appointment "Scheduled" Status (Appointment time is not due yet)

Appointment "Scheduled" Status (Appointment time is due)

Clicking on Attended will open a confirmation pop up to confirm client attendance

Appointment "Scheduled" Status (Attendance confirmation pop up)

### 3. Attended

Appointment "Attended" Status (Feedback request wasn't sent yet)

The client has attended the appointment. You can request feedback from the client after their visit by clicking "Collect Feedback", the client will receive an email and sms to provide their feedback.

{% hint style="warning" %} Feedback requests can be sent once per day {% endhint %} ### 4. Feedback Pending The client has been asked to complete a post-visit survey.The status will remain "Feedback Pending" until the survey is filled out.

Appointment "Feedback Pending" Status (You can resend the survey once a day)

### 5. Feedback Collected \ You’ll receive a notification when the client submits their feedback.Use this feedback to improve client experiences and boost your organization's reputation.
### 6. Cancelled \ The appointment has been cancelled by the organization.Cancellations can be made for both requested and scheduled appointments. {% hint style="success" %} Notifications are sent to both organization and clients via SMS and email for all status changes. {% endhint %} Notifications for Every Update, Both the organization and client receive real-time email and SMS notifications for all status changes, keeping everyone informed throughout the process. {% hint style="success" %} Start your free trial now at {% endhint %} {% hint style="info" %} If you have any questions about the Interworky Appointment System, please reach out to our support team at . We're here to help! {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://interworky.gitbook.io/interworky-docs/features-overview/appointments-system.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.