Appointments System

Learn more about Interworky appointment system

Interworky’s Appointment System streamlines scheduling and communication between businesses and clients. Below, you’ll find a breakdown of the different appointment statuses and what each one means.

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Appointment Statuses explained:

1. Requested

The client has requested an appointment in the early morning, morning, afternoon, evening. You can review and set a time for the appointment or cancel the appointment request.

Appointment "Requested" Status

2. Scheduled

The appointment time has been confirmed, You can still update the time if needed.

If the appointment is due, an Attended action will appear for you to confirm the client's attendance.

Appointment "Scheduled" Status (Appointment time is not due yet)

Appointment "Scheduled" Status (Appointment time is due)

Clicking on Attended will open a confirmation pop up to confirm client attendance

Appointment "Scheduled" Status (Attendance confirmation pop up)

3. Attended

Appointment "Attended" Status (Feedback request wasn't sent yet)

The client has attended the appointment.

You can request feedback from the client after their visit by clicking "Collect Feedback", the client will receive an email and sms to provide their feedback.

Feedback Collection Confirmation pop up

Feedback requests can be sent once per day

4. Feedback Pending

The client has been asked to complete a post-visit survey.The status will remain "Feedback Pending" until the survey is filled out.

Appointment "Feedback Pending" Status (You can resend the survey once a day)

5. Feedback Collected

You’ll receive a notification when the client submits their feedback.Use this feedback to improve client experiences and boost your organization's reputation.

6. Cancelled

The appointment has been cancelled by the organization.Cancellations can be made for both requested and scheduled appointments.

Notifications are sent to both organization and clients via SMS and email for all status changes.

Notifications for Every Update, Both the organization and client receive real-time email and SMS notifications for all status changes, keeping everyone informed throughout the process.

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If you have any questions about the Interworky Appointment System, please reach out to our support team at [e-mail]. We're here to help!