# Managed Capabilities

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Agent Managed Capabilities Tutorial
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These are built-in features that can be activated with a simple toggle:

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2F1GUAK2wYcP4wYZuz28Vt%2Finterworky-ai-agent-managed-capabilties.png?alt=media&#x26;token=f5f17d8a-32b2-4aac-9775-8bcef38056bb" alt=""><figcaption><p>Managed Capabilities - Capabilities Tab in your Interworky Dashboard </p></figcaption></figure>

### Collecting Contact Info:

* **Functionality**: Before initiating a conversation, the AI Agent will collect the user’s email address.\ <br>
* **Use Case**: This is used for identifying users, account management, or following up with them. The email acts as the unique key for the user account.\ <br>

### Appointment Mode:

* **Functionality**: When enabled, the first message from the AI Agent will prompt the user to book an appointment.\ <br>
* **Use Case**: This is ideal for businesses that rely on scheduled meetings or consultations, as it streamlines the appointment booking process.\ <br>

### Voice Mode:

* **Functionality**: With voice mode enabled, users can interact with the AI Agent using their voice. The agent understands and responds in the user’s language, making the conversation more natural.\ <br>
* **Use Case**: Perfect for mobile users or those who prefer speaking over typing. It enhances the user experience by providing a seamless, hands-free interaction.

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