Interworky
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    • Integration to WordPress WebSites
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  • Features Overview
    • AI Agent Customization
      • Website Sync
      • Naming & Personality
      • Opening Statement
      • Custom Knowledge Base
      • Customizing the Theme
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      • Managed Capabilities
      • Custom Capabilities
      • Importing Custom Capabilities via Postman Collection
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    • Interworky AI Agent
    • Post-Visit Survey AI Agent
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  1. Features Overview

AI Agent Customization

Guide for customizing your Interworky AI Chat Bot

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Last updated 16 hours ago

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Overview of Customization Features

  1. Website Sync

  • Seamless Integration:

    • Sync your website’s content with your AI Agent so that it can leverage all the data—from forms to articles—to answer user queries effectively.

  • Multilingual Capabilities:

    • Enable your AI Agent to present information and interact in multiple languages based on your website’s content.

  • Transparent Interactions:

    • Every interaction is recorded, allowing you to review full chat logs and ensure your Agent is delivering accurate responses.

  1. Naming & Personality

  • Custom AI Agent Name:

    • Choose a unique name that appears at the top of the chat interface. Whether you opt for a friendly “Space Helper” or a formal branded name, this is your agent’s first impression.

  • Personality Settings:

    • Define the tone of your AI Agent’s responses:.

3. Custom Knowledge Base

  • Data Handling Instructions:

    • Specify how your AI Agent should use the data from your website. For example, direct pricing inquiries to a specific URL, provide support details, or promote new offers.

  • Handling Capabilities:

    • Write clear, human-like instructions to define when and how your AI Agent should execute certain actions—such as fetching account details or triggering an appointment mode—ensuring a natural and intuitive user experience.

  1. Theme Customization

  • Customize Appearance:

    • Adjust color schemes and branding elements to ensure that your AI Agent’s look aligns with your website. Modify primary and secondary colors, text colors, and error highlights to create a cohesive design.

  • Real-Time Preview:

    • Use the Test Agent feature to see live updates of your changes before going live

By following this guide, you can make your AI Agent truly your own, ensuring it reflects your brand and meets your clients’ needs. Start customizing today and elevate your user experience!

Customize your AI Agent in Interworky Dashboard