Knowledge Files

AI Agent Knowledge Files are a powerful feature that allows you to enrich your AI agent’s knowledge base by uploading documents and files containing relevant information.

AI Agent Knowledge Files are a powerful feature that allows you to enrich your AI agent’s knowledge base by uploading documents and files containing relevant information.

Once uploaded, these files are automatically converted into vector stores. This conversion enables your AI agent to retrieve and process information effectively during user interactions. You can also define custom rules in your knowledge base to determine when and how the data from these files should be used.

AI Agent Files - Interworky Dashboard

File Upload Guidelines

To ensure seamless processing and integration, please adhere to the following guidelines when uploading your knowledge files:

• Supported File Formats:

  • txt

  • jsonl

  • json

  • csv

  • md

  • log

  • xml

  • pdf

• Maximum File Size:

  • Files must be smaller than 150 MB.

Uploading Files

1. File Selection:

• Use the file input field on the AI Agent Customization page to select a file.

• The system validates the file type against the allowed formats.

• The file size is checked to ensure it does not exceed 150 MB.

1. Uploading Process:

• Once validated, the file is uploaded to your server via a secure API endpoint.

• During the upload, progress indicators and notifications (such as success or error messages) are provided to keep you informed.

1. File Processing:

• After the upload is complete, the system fetches additional file details (like the filename) via API calls.

• The uploaded file is then converted into a vector store. This vector representation enables your AI agent to perform semantic searches and retrieve relevant knowledge during conversations.

Managing Files

• File List Display:

• All uploaded files are listed on the Customization page.

• Each file entry displays its name along with an option to delete it if needed.

Integrating Knowledge Files with Your AI Agent

Once your files have been uploaded and processed into vector stores, they serve as a dynamic knowledge base for your AI agent. Here’s how they enhance your agent:

• Enhanced Response Accuracy:

  • The AI agent uses the vector stores to find and retrieve the most relevant information from your documents in response to user queries.

• Custom Knowledge Base Rules:

  • In the Custom Knowledge Base settings, you can specify how and when to use the information extracted from these files. For example, you might define that if a user asks about a specific topic, the AI agent should reference data from a particular file.

• Dynamic Updates:

  • Any new uploads or updates to your files will automatically be processed, ensuring that your AI agent’s responses remain current and relevant.