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  • Collecting Contact Info:
  • Appointment Mode:
  • Voice Mode:
  1. Features Overview
  2. Capabilities

Managed Capabilities

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Last updated 3 months ago

These are built-in features that can be activated with a simple toggle:

Collecting Contact Info:

  • Functionality: Before initiating a conversation, the AI Agent will collect the user’s email address.

  • Use Case: This is used for identifying users, account management, or following up with them. The email acts as the unique key for the user account.

Appointment Mode:

  • Functionality: When enabled, the first message from the AI Agent will prompt the user to book an appointment.

  • Use Case: This is ideal for businesses that rely on scheduled meetings or consultations, as it streamlines the appointment booking process.

Voice Mode:

  • Functionality: With voice mode enabled, users can interact with the AI Agent using their voice. The agent understands and responds in the user’s language, making the conversation more natural.

  • Use Case: Perfect for mobile users or those who prefer speaking over typing. It enhances the user experience by providing a seamless, hands-free interaction.

Managed Capabilities - Capabilities Tab in your Interworky Dashboard
Agent Managed Capabilities Tutorial