> For the complete documentation index, see [llms.txt](https://interworky.gitbook.io/interworky-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interworky.gitbook.io/interworky-docs/features-overview/ai-chat-bot-customization/first-message.md).

# First Message

Curate your customer experience by defining the first message your AI Agent sends

{% embed url="<https://youtu.be/AgDqv37x4Qs>" %}
First Message Tutorial
{% endembed %}

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2FJfqxBlhquDKZVKGDrXgC%2Finterworky-dashboard-first-message.png?alt=media&amp;token=ff8fab3a-98d7-46a4-83aa-026cd188f759" alt=""><figcaption><p>Interworky Dashboard First Message</p></figcaption></figure>

Define the tone of the conversation by adding the first message in your Interworky Dashboard

* First Message appears immediately after the user opens the chat

<figure><img src="https://3900551154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fh8KeqaWePL624uIZ0FlH%2Fuploads%2F8toJeBk6DFtNt6JIFC5X%2Finterworky-first-message-example.png?alt=media&amp;token=58292fd6-9722-41bc-91bb-8872d35a49f1" alt="" width="375"><figcaption><p>First Message is a good place to guide the conversation</p></figcaption></figure>

* Examples:
  * A light conversion message like "Hi, I hope you are having a great day, please let me know if you have a question about our new Christmas Discount 🤑"&#x20;
  * A more of subtle message such as "Welcome to our website, Glad to have you here, If you got any question, ask ahead 🤗"&#x20;