Appointments System
Learn more about Interworky appointment system
Interworky’s Appointment System streamlines scheduling and communication between businesses and clients. Below, you’ll find a breakdown of the different appointment statuses and what each one means.
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Appointment Statuses explained:
1. Requested
The client has requested an appointment in the early morning, morning, afternoon, evening. You can review and set a time for the appointment or cancel the appointment request.
2. Scheduled
The appointment time has been confirmed, You can still update the time if needed.
If the appointment is due, an Attended action will appear for you to confirm the client's attendance.
Clicking on Attended will open a confirmation pop up to confirm client attendance
3. Attended
The client has attended the appointment.
You can request feedback from the client after their visit by clicking "Collect Feedback", the client will receive an email and sms to provide their feedback.
Feedback requests can be sent once per day
4. Feedback Pending
The client has been asked to complete a post-visit survey.The status will remain "Feedback Pending" until the survey is filled out.
5. Feedback Collected
You’ll receive a notification when the client submits their feedback.Use this feedback to improve client experiences and boost your organization's reputation.
6. Cancelled
The appointment has been cancelled by the organization.Cancellations can be made for both requested and scheduled appointments.
Notifications are sent to both organization and clients via SMS and email for all status changes.
Notifications for Every Update, Both the organization and client receive real-time email and SMS notifications for all status changes, keeping everyone informed throughout the process.
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